Consumers buy unqualified goods, or feel \"priceless\" goods pit, who should be to complain? Occupational counterfeiters know that there are problems with the quality of goods but also deliberately buy, can get compensation through complaints? Whistleblower worried about being retaliated, how to solve?
In response to consumer concerns, the General Administration of Market Supervision and Control issued the \"Interim Measures on the Handling of Complaints in the Market Supervision and Management\" in November 2019, which has been implemented since January 1 this year, and unified the procedures for market supervision departments to handle public complaints and reports.
Recently, the responsible person in charge of the Network Supervision Department of the General Administration of Market Supervision has made an interpretation, and the Measures>encourages the operators' internal personnel to report according to law and allow anonymous reporting;It also reiterates that complaints of use of goods or services that are not purchased for living consumption are inadmissible. This means that a malicious complaint reporting claim on behalf of``fake'' will not be supported.
Before, commodity circulation, quality, price belong to different department management, let consumption complaint exist long management objectively. In March 2018, a new round of institutional reform of the State Council set up the State Administration of Market Supervision and Administration, integrating the original industrial and commercial administration, quality supervision, food and drug supervision and administration, price supervision and inspection, intellectual property law enforcement, anti-monopoly law enforcement and other responsibilities to implement unified market supervision. The original related departments opened 12315,12365,12331,12358,12330 and other complaint hotlines are also integrated into 12315.
The head of the General Administration of Market Supervision said that at present, the national 12315 platform has been online, and support web pages, app, WeChat, Alipay, Baidu and other convenient login methods, can be linked to the national corporate library, consumers can report complaints to any enterprise online at any time and anywhere, and direct to the local market supervision department online acceptance and feedback. In the first half of 2019, local market regulators handled tens of thousands of consumer complaints through the platform, becoming a new \"highway\" and \"trunk line\" for consumer rights.